1. Why does Bikes On Wheels need personal information?
Bikes on Wheels collects your personal information in order to facilitate your purchase orders through our website.
2. What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. If Bikes on Wheels did not collect and use your personal information we could not provide you our services or sales. According to the Commissioner’s Guidelines, the definition encompasses such information as name, age, weight, height, medical records, income, purchases, spending habits, race, ethnic origin, colour, blood type, DNA code, fingerprints, marital status, religion, education, home address and telephone number.
3. How does Bikes On Wheels collect your personal information?
Bikes on Wheels collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, Bikes on Wheels collects your personal information directly from you.
4. When and how do we cbtain consent?
In most cases, Bikes on Wheels shall ask you to specifically consent, if we collect, use, or disclose your personal information. Normally, Bikes on Wheels asks for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us. In certain circumstances, as permitted or required by law, we may collect, use or disclose personal information without your knowledge or consent. These circumstances include (where applicable): information on individuals which is publicly available; where collection or use is clearly in the interests of the individual and consent cannot be obtained in a timely way; to investigate a breach of any agreement or contravention of a law; to comply with a subpoena, warrant, court order; or as required or otherwise permitted by law. When your consent is required, you can withdraw consent at any time (unless withdrawing the consent would frustrate the performance of legal obligations), and upon providing us with thirty (30) days’ notice. However, the withdrawal of your consent may impact our ability to serve you and to maintain our relationship.
5. How do we make use of your information?
Bikes on Wheels only collects the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law. Bikes on Wheels does not, as a condition of supplying a service to you, require consent to the collection, use or disclosure of personal information beyond that reasonably required for such purposes, or to comply with our obligations under applicable law.
Bikes on Wheels usually collects and uses your personal information for the following purposes:
- i) collecting, recording and using the information relevant to the performance of the services rendered to and for you;
- ii) administration, billing, accounting and collection in relation to your business and relationship with us;
- iii) protecting against fraud and error; iv) providing direct marketing materials to you regarding our services;
- vi) communicating with you generally or to ensure your satisfaction; and
- vii) communicating the information to a sub-contractor or supplier, or other agents or intermediaries, in the course of a contract or mandate for the performance of any of the purposes listed above.
6. How do we disclose your personal information?
Under certain circumstances, Bikes on Wheels will disclose your personal information: • when we are required or authorized by law to do so, for example if a court issues a subpoena; • when you have consented to the disclosure; • where it is necessary to establish or collect fees; • if we engage a third party to provide administrative services to us (like computer back-up services or archival file storage); • if the information is already publicly known.
8. How long will we utilize, disclose or retain your personal information?
We may keep a record of your personal information, including correspondence or comments, in the applicable file specific to you. We will utilize, disclose or retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required or otherwise permitted by law. We will establish minimum and maximum retention periods and procedures for maintaining and destroying your personal information.
9. Why is updating your information important?
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. We will not routinely update your personal information, unless such a process is necessary. If during the course our relationship with you, any of your information changes, please inform us so that we can make any necessary changes.
10. How do we correct errors?
If Bikes on Wheels holds information about you and you can establish that it is not accurate, complete and up-to-date, Bikes on Wheels will take reasonable steps to correct it.
11. Is my personal information secure?
Bikes on Wheels takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are: • restricted file access to personal information; • deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access; • internal password and security policies.
12. How fast will we respond to your written request?
We will make every reasonable effort to respond to each of your written requests not later than thirty (30) days after receipt of such requests. When applicable, we will advise you in writing if we cannot meet your requests within this time limit. When applicable, you have the right to make a complaint to the appropriate Privacy Authority in respect of this time limit.
13. How do you access your personal information?
Subject to the exceptions provided by the applicable law, Bikes on Wheels will make available to you any specific personal information about you that we have collected, utilized or disclosed, upon your written request. Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to our normal professional and disbursement fees.
14. Can I be denied access to my personal information?
Your rights to access your personal information are not absolute. We may deny access when: • denial of access is required or authorized by law (for example, when a record containing personal information about you is subject to a claim of legal professional privilege by one of our clients) ; • information relates to existing or anticipated legal proceedings against you; • when granting you access would have an unreasonable impact on other people's privacy; • when to do so would prejudice negotiations with you; • to protect our agency’s rights and property; • where the request is frivolous or vexatious. If we deny your request for access to, or refuse a request to correct information, we shall explain why. 16. CREDIT BUREAUS To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may on occasion, request information about you from the files of consumer reporting agencies.
17. Communicating with us
You should be aware that e-mail is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.
19. Requests for access
If you have any questions, or wish to access your personal information, please contact our Privacy Office at:
- Bikes on Wheels Inc. Toronto, ON M5T 2M2
- Phone number: 416-966.2453
- Email: firstname.lastname@example.org
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street Ottawa Ontario K1A 1H3 1.800.282.1376.
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